Client Service Coordinator

Client Service Coordinator

Job Type: Fully Remote

Compensation:

Hourly Rate: Up to $21.50 per hour

Job Overview

The Customer Service Specialist is a key role within our company, responsible for offering outstanding support and service to both internal teams and external customers. This position requires clear and effective communication, efficient order management, and the ability to build and maintain lasting customer relationships. A successful specialist will be proactive in addressing customer needs, handling orders with precision, and maintaining a professional and friendly demeanor at all times.

Key Responsibilities

• Customer Communication
• Respond to customer inquiries and order requests across multiple communication channels, including phone, email, and other digital platforms.
• Provide timely, accurate, and comprehensive responses to ensure customer satisfaction and foster long-term relationships.
• Address customer concerns, resolve issues, and follow up to ensure their needs are met efficiently.
• Product Information
• Offer customers clear and up-to-date information regarding product pricing, availability, and specifications.
• Ensure that customers are well-informed before making purchasing decisions, guiding them through product features and benefits.
• Order Management
• Accurately place new orders for customers and make necessary revisions to existing orders as per customer requests.
• Process returns and manage exchanges, ensuring smooth and efficient handling of all order-related matters.
• Oversee future product reservations and provide regular updates on product status, availability, and delivery schedules.

Additional Order-Related Tasks

Handle various additional tasks related to order processing as required, including troubleshooting issues or assisting with special requests.

Ensure all tasks are completed with a high level of accuracy and attention to detail.

Bonuses

• Performance-Based Incentives: In addition to the hourly rate, the position offers performance-based bonuses that reward excellent customer service, high efficiency, and overall job performance.

Benefits

• Comprehensive Health Coverage:
• Medical, Dental, and Vision Insurance to ensure you and your family are well-covered.
• Life Insurance:Life insurance benefits for added peace of mind.
• Paid Time Off (PTO):Paid leave for vacations, personal time, and illness to help you maintain a healthy work-life balance.
• Retirement Savings:401K Plan to help you plan for your future and retirement with employer contributions.